Creekside has just switched giving platforms and is now using Church Center/Stripe instead of Pushpay. Below are FAQ about the new giving platform and Creekside app.
Why isn’t my giving history showing up on the “me” page?
At this time, the only giving history that will show up on your Church Center Me page are donations made through the new giving platform. Your donations via Pushpay willnot be listed there. You will receive a separate statement at year end with your Pushpay donations and any checks or cash donations made through May.
Why do I need the church center app if I already use the creekside app?
The old Creekside app will no longer be available after July.
when do donations through pushpay end?
July 31
Do I need a church center account if I already donate through the Creekside website?
Yes. Donations through the website now also go through Church Center.
When making a donation in the app, I see something about a “processing fee.” what is this? Should I check that box?
Processing fees are charged every time a credit card or debit card is used. Covering the processing fee is optional. Checking the box means you will cover the processing fee. Leaving the box unchecked means Creekside will cover the processing fee. If you cover the processing fee, it is considered a donation and will be reflected as such on your year end giving statement. If you prefer not to cover the fee, Creekside will do so. If Creekside covers the fee, it will not be deducted from your donation. For example: if you donate $10 and the credit card fee is $.53 and you choose to cover it, your total donation will be $10.53. If Creekside covers the fee, your donation will be $10.00.
If I give via check or cash, do I need to set up a church center account?
No. However, if you plan on registering for an event (retreats or camps), you will need to set up a Church Center account at the time of registration. Also, if you would like to see your giving history, you will need access to Church Center. You will receive a year end statement either way.
Do i need to cancel my recurring donation in pushpay? How do I do that?
Yes, please cancel by July 31st. 1. Log into PushPay. 2. Look for the "Scheduled Gifts" or "Recurring Gifts" section and click on Creekside Community Church. 3.Click on the "Cancel" button on the top right corner of the page. 4. When asked to confirm that you'd like to cancel your payment schedule, click “Yes." 5.Once confirmed, you'll see a notification stating your scheduled payment has been successfully cancelled.
If you are not able to cancel your scheduled payment, look for the "Next Payment" row in the gift details screen and click on "Pause." Once your donation is paused, delete your account. If you're still having trouble, please contact us and we can do the deleting for you!
Thank you for your interest in investing in the ministry of Creekside Community Church. The Creekside Council has been given the responsibility to oversee the collection and use of all funds donated to Creekside, and is accountable for this responsibility to God, the congregation, and the Internal Revenue Service. The following policies are our attempt to honor the Scriptures, the responsibility the congregation has given us and the laws of the land in the most transparent way that we can. We welcome any comments or suggestions.
What happens to money I contribute to Creekside?
Each year, the Creekside Council undertakes a thorough review of anticipated giving and expenses for the coming year in order to develop an annual budget which carefully allocates the expected contributions to the needs of Creekside's various ministries, projects, and ongoing expenses (such as the building, salaries, insurance, etc.) This budget is then submitted to the Creekside Voting Members for approval each January. All contributions, unless designated otherwise as provided below, are deposited in Creekside's general operating fund from which all budgeted expenses approved by the Members are then paid. Creekside keeps a record of your contributions and will send you a copy of that record at year end for tax purposes.
CAN i DONATE STOCK?
Giving an appreciated stock or mutual fund is greatly appreciated! Visit here if you are interested in making a gift of stock or securities.
CAN i SPECIFY HOW I WANT THE MONEY TO BE SPENT?
Given the careful and lengthy process noted above undertaken by the Creekside Council each year in developing the budget, giving to Creekside's general operating fund is preferred and best ensures that your donations are used to the maximum benefit of Creekside and its ministries. However, the Creekside Council appreciates the fact that some donors may have specific causes they are passionate about, and these donors may desire to designate their giving to these causes. To balance our desire to honor the wishes of Creekside's donors, with the responsibility the Creekside Members have given to the Council to comply with the annual budget which they had approved, the following guidelines regarding designated giving have been developed.
First, we distinguish among three types of designated giving: 1) giving toward established Creekside ministries that are included within the approved annual budget; 2) giving toward special projects not included in the approved annual budget; and 3) giving toward specific individuals or families.
In the first case, if you designate your contribution for a budgeted Creekside ministry, (Celebrate Recovery, children, youth, etc.) your contribution will be placed in the general operating fund from which that ministry is supported in accordance with the approved budget.
In the second case, if you designate your contributions to a special project approved by the Council, your contribution will be used for that project. If you would like to fund a special project which has not been approved by the Council, you may propose that project to the Council. If the Council approves, Creekside will use the funds you contribute for that project.
For example, if Bob designates $1,000 for the youth ministry, that money would go into the general operating fund, which supports the youth ministry budget. If Bob designates $1,000 for a van for the youth ministry, and the Council approves that project, Bob's contribution would be used for the purchase of a van. If Bob designates $1,000 to be used to send the youth pastor and his wife to Las Vegas for the weekend, Bob's $1,000 contribution would not be allowed for that purpose and Bob would be given an opportunity to either redirect those funds to one of the other giving areas available at Creekside or receive his donation back.
To determine if a special project has been approved by the Creekside Council, or if you have any questions regarding our giving policy, please contact Ellen Graebe at (510) 430-0607.
In the third case, Creekside does not accept funds designated for specific individuals or families, as they would not be tax deductible under IRS regulations. People can contribute to Creekside's Benevolence Fund which has been set up to help needy members of Creekside.
IRS regulations require the Creekside Council to use contributions which have been solicited by Creekside for the specific purpose for which they were solicited. The Creekside Council must reserve the right to redirect unsolicited contributions to areas of ministry with the greatest need. However, barring extraordinary circumstances, Creekside will make every attempt to use all contributions according to the donors' wishes.